We want you to love your jewellery! Because all of our pieces are made to order, items are not eligible for a full refund. We stand behind the products we create so if for any reason you are unhappy with your purchase please contact us within 3 days of receiving your item and we will gladly exchange for store credit. The new item will take 1-4 weeks to complete and ship. Returned items must be received by Apis Atelier within one week in a new condition with original packaging. The customer is responsible for all return shipping costs.
The following items are excluded from our refund policy and cannot be returned:
- Personalised items, bespoke items, customised items and items that have been made to order. This includes wholesale orders.
- Items that have been worn or are not in the same condition as when they were shipped.
- We also do not give refunds or credit if the advertised size is not correct, so please carefully assess your measurements before purchasing and contact us with any questions.
- If you are uncertain of your ring size, please see a local jeweller to measure your desired finger to ensure the accurate size at checkout.
Items purchased through other retailers must be returned to the store where they were purchased & are subject to the retailer's individual return policy.
All international purchases of any Apis Atelier product and sale items are strictly a final sale; refunds, credits or exchanges will not be considered.
We will gladly repair items purchased through our website. Please contact us with a detailed description of the damage. Repair fees are the responsibility of the customer and we will let you know the cost of the repair before you ship your item to us. We are not responsible for damages to items purchased through one of our retailers but will review them on a case-by-case basis.
Due to the handmade nature of our products, they will all have some form of imperfections. Please note that all Apis Atelier pieces are made by hand in our studio. We use quality materials and take care in our manufacturing. Please allow for slight variations in shapes, colour and sizes. We do try our best to be accurate. Please note that each gemstone / organic material is unique. In our opinion, we feel these imperfections add a charm to each piece, which can only be obtained through a handmade process.