POLICIES


ACCEPTANCE

This website is operated by Apis Atelier. Apis Atelier reserves the right to amend the Terms and Conditions at any time and without notice to you.

Any order placed by the customer is an agreement to purchase a particular item or items on these Terms and Conditions. Our INFO must also be read, understood, agreed upon and accepted before making an order of a Apis Atelier product, as these are incorporated into our Terms and Conditions. Apis Atelier reserves the right to accept or reject your order for any reason, including and without limitation, the unavailability of any product, an error in the price or the product description posted on this website, or an error in your order. Until Apis Atelier receives payment in full for a product of any description, Apis Atelier remains the lawful owner of the product. Your contract of agreement of our Terms and Conditions with Apis Atelier comes into effect once you have made payment.

GENERAL USE OF THE APIS ATELIER WEBSITE

By accessing the Apis Atelier website the user agrees to not copy or use any of the content for personal or commercial purposes. All text, information, photographic images, logos and website and product designs remain the property of Apis Atelier. Please contact us if you wish to use any content from the Apis Atelier website.

E-COMMERCE AND PRIVACY POLICY

The private information we require from you in order to process your order include your personal information, delivery address and telephone numbers. These details will remain in strict confidence with us at all times. We will not sell or make your information known to any third parties. Only the information necessary for shipping will be provided to the courier service we use to deliver your product. We may email you our newsletter from time to time with special offers and/or new products of ours that become available. If you wish for this not to happen, please inform us and we will delete all of your details from our mailing list. We have taken all reasonable care to secure the credit card processing carried out when we receive payment for goods bought on our website. All Credit Card transactions take place via an internationally approved payment gateway, which uses the strictest form of encryption: Secure Socket Layer 3 (SSL3). No credit card details are made known to us, and no credit card details are stored on our website. Visit PayFast to see security certificate and privacy policy. We cannot be held responsible for any security breaches on your personal device, and the consequences of such breaches, which may result from a lack of adequate virus protection software or spyware.

REFUNDS POLICY

We want you to love your jewellery. Because all of our our pieces are made to order, items are not eligible for a full refund. If for any reason you are unhappy with your purchase we will gladly exchange your item for store credit. We stand behind the products we create so if you are not happy with the quality of your order or believe your product has a manufacturing defect or shipping damage, contact us within 3 days of receiving your product so we can make things right.

The following items are excluded from our refund policy and cannot be returned:

  • Personalised items, bespoke items, customised items and items that have been made to order. This includes wholesale orders.
  • Earrings, for safety and hygiene reasons.
  • Items that have been worn or are not in the same condition as when they were shipped.
  • We also do not give refunds or credit if the advertised size is not correct, so please carefully assess your measurements before purchasing and contact us with any questions.

Items purchased through other retailers must be returned to the store where they were purchased & are subject to the retailer's individual return policy.

All international purchases of any Apis Atelier product and sale items are strictly a final sale; refunds, credits or exchanges will not be considered.

DAMAGES

In the rare event you receive your items damaged, Apis Atelier must be contacted within 3 business days of the customer receiving delivery of the item. Please contact us with details of your purchase and the reason for seeking a credit or exchange. If approved, we require the product to be returned to us in the original packaging in an unused condition.

The initial shipping cost will not be credited and the cost of the return shipping will be at the customer’s expense. Only the original purchase price in ZAR / USD will be refunded as credit for Apis Atelier products. Apis Atelier will send you a notice of credit once we have received the return delivery of the product, and we are satisfied that it has not been damaged after you initially received it. If the product has been damaged during the return to Apis Atelier, this is the full responsibility of the customer and no credit will be given. In this case, the product can be returned to the customer. If the product simply is not delivered to Apis Atelier and lost in transit, this is also the full responsibility of the customer. Choosing insurance for your shipment that is to be returned to Apis Atelier is highly recommended, so you are covered in the event of damage to or loss of the product occurring.

REPAIRS

We will gladly repair items purchased through our website. Please contact us with a detailed description of the damage. Repair fees are the responsibility of the customer and we will let you know the cost of the repair before you ship your item to us. We are not responsible for damages to items purchased through one of our retailers but will review them on a case-by-case basis. 

WARRANTY

Due to the handmade nature of our products, Apis Atelier does not offer a period of warranty on our products. We however would like to be contacted in the case that a customer has a fault with an Apis Atelier product. As we are serious about customer satisfaction, we will consider resolutions on a case-by-case basis.

IMPERFECTIONS

Due to the handmade nature of our products, they will all have some form of imperfections. Please note that all Apis Atelier pieces are made by hand in our studio. We use quality materials and take care in our manufacturing. Please allow for slight variations in shapes and sizes, we do try our best to be accurate. Please note that each gemstone / organic material is unique. In our opinion, we feel these imperfections add a charm to each piece, which can only be obtained through a handmade process. Please note that the colours depicted in our designs may look slightly different across various computer monitors and screens. Receiving a product that differs slightly in colour, size, shape or pattern to what was depicted upon your screen when you placed your order does not warrant the good as faulty.

OUR PRODUCTS

The products for sale on our website, other than those products sold under our password protected wholesale shop and intended for wholesale only, are intended for use within your personal capacity only.

We prohibit the purchase of any products for commercial resale purposes from our online retail shop. You may not use our products for any illegal and / or unauthorised purpose. We take all reasonable care to ensure that all details, descriptions and prices of products depicted on our website are as accurate as possible. It is possible for our website to contain certain errors, and we reserve the right to correct these errors at any stage. Should our error impact an order placed with us, we reserve the right to refuse or cancel this order in line with our order policy depicted below.

PRODUCT PRICES, CURRENCY

All product prices on our website are depicted in currencies with real time exchange rates as per the Auto Currency Switcher conversion app by MLVeda.  Apis Atelier processes all orders in ZAR. While the content of your cart will be displayed in your currency of choice, you will checkout using ZAR at the most current exchange rate. 

We may change the price of any of our products at any stage without prior notice. The new product pricing comes into effect immediately. Prices are subject to change without notice. 

Retail Shop:

Unless otherwise stated, shipping is charged in addition to the price of the product. A breakdown of product price and shipping charges appears on our checkout page. 

Wholesale Shop:

These prices exclude the cost of shipping, which will be calculated uniquely for each order once the order is completed and packaged. At this stage you will be invoiced directly for delivery fees. Online wholesale orders require 100% upfront payment but should you prefer to rather pay an upfront non-refundable deposit, with final payment due once the order is complete, please email us at shop@apisatelier.com.

PAYMENT OPTIONS

Retail Shop - South Africa:

Payments may be made via Visa or Mastercard credit cards, Snapscan or by electronic bank transfers (EFT) into our bank account. All details are provided upon checkout. Should you prefer payment via EFT, complete the checkout and select the EFT checkout option and we'll be in touch with relevant bank details. All credit card transactions take place via Payfast; an internationally approved payment gateway. Please note that you do not have to have an existing Payfast account to pay via credit card - you can simply make use of the PayFast platform on a once off basis. 

Should you prefer payment via Snapscan, complete the checkout and select the Snapscan checkout option. Just download the app to your phone, scan the QR code on the PAYMENT page and enter the correct amount with your name as reference. 

If you have elected to pay via EFT or Snapscan, payment must be made within 24 hours and proof of payment needs to be mailed to shop@apisatelier.com. We reserve the right to cancel your order 24 hours after you have placed it should you not provide adequate proof of payment.

If you would like to collect and pay in person, you may pay in cash or by credit card via YOCO (Visa and MasterCard).  

 

International Retail Shoppers:

Can shop on our Jewelstreet online store here https://www.jewelstreet.com/collections/apis-atelier

Or order directly though our website. 

Payments can be made via credit and cheque cards through secure payment gateway Paypal. You do not need to have an account to make payment. We accept all Paypal supported currencies. If you choose this option, we will send you our payment link and confirm current ZAR/USD conversion rates.

We also accept payment via EFT bank deposit and/or via Payfast if pre-arranged. 

WHOLESALE SHOP

South Africa & Africa Wholesale Shoppers:

Payments may be made via Visa or Mastercard credit cards, Snapscan or by electronic bank transfers (EFT) into our bank account. All details are provided upon checkout. Should you prefer payment via EFT, complete the checkout and select the EFT checkout option and we'll be in touch with relevant bank details. All credit card transactions take place via Payfast; an internationally approved payment gateway. Please note that you do not have to have an existing Payfast account to pay via credit card - you can simply make use of the PayFast platform on a once off basis. 

Should you prefer payment via Snapscan, complete the checkout and select the Snapscan checkout option. Just download the app to your phone, scan the QR code on the PAYMENT page and enter the correct amount with your name as reference. 

If you have elected to pay via EFT or Snapscan, payment must be made within 24 hours and proof of payment needs to be mailed to shop@apisatelier.com. We reserve the right to cancel your order 24 hours after you have placed it should you not provide adequate proof of payment.

Production will only begin on your order once payment has been made and proof of payment supplied, and/or the payment reflects in our bank account.

Online wholesale orders require 100% upfront payment but should you prefer to rather pay an upfront non-refundable deposit, with final payment due once the order is complete, please email shop@apisatelier.com.

International Wholesale Shoppers:

Payments can be made via credit and cheque cards through secure payment gateway Paypal. You do not need to have an account to make payment. We accept all Paypal supported currencies. If you choose this option, we will send you our payment link. We also accept payment via EFT bank deposit and/or via Payfast if pre-arranged. 

Production will only begin on your order once payment has been made and proof of payment supplied, and/or the payment reflects in our bank account.

Online wholesale orders require 100% upfront payment but should you prefer to rather pay an upfront non-refundable deposit, with final payment due once the order is complete, please mail shop@apisatelier.com.

YOUR ORDER

We reserve the right to refuse any order. This could, for example, result from one of the following:

Retail shop:

The product being unavailable from stock, or identification of an error within the product information, such as pricing or promotion. Products in the retail shop are generally made to order. During the order process, and prior to shipment, you will receive an "order confirmation" email from us. This email does not guarantee that your selected product or products are available in stock and neither does it serve as a legally binding obligation to fulfill your order. Your order represents an offer to purchase, which we only accept when we dispatch your goods for shipment. We signify our acceptance of your offer through an email entitled “shipment concluded” (second email). We reserve the right to cancel your order anytime between receipt of order and shipment, for any reason, whether or not payment has been made. When payment has been made, you qualify for a full refund. In the unlikely event that your chosen product is not in stock and we cannot fulfill your order, we will contact you as soon as possible. In this case, you may choose to receive a full refund or for store credit to be allocated to your account.


Wholesale shop:

Products in the wholesale shop are made to order. Although we adhere to order lead times as stated, these lead times are approximate. During the order process, and prior to shipment, you will receive an "order confirmation" email from us. This email does not serve as a legally binding obligation to fulfill your order but to begin your order. Your order represents an offer to purchase, which we only accept when we dispatch your goods for shipment after receiving payment for shipment at which time we signify our acceptance of your offer through an email entitled “shipment concluded” (second email). We reserve the right to cancel your order anytime between receipt of order and shipment, for any reason, whether or not payment has been made. When payment has been made, you qualify for a full refund or a refund for the order's shortfall should the order not be complete. In the unlikely event that we cannot start, fulfill your order on time or fulfill your order at all, we will contact you as soon as possible. In this case, you may choose to receive a refund to the amount of your order not fulfilled or for store credit to be allocated to your account.

SHIPPING


Retail Shop:

We ship worldwide.

We ship during normal working hours Monday to Friday: not on Saturdays and public holidays. We will supply all goods to our delivery company in good order. The onus rests upon them to ensure the goods arrive at your chosen delivery address in the same good order.

South Africa Retail Shoppers:

All orders are delivered via courier to your door within 1-3 working days depending on your location at a flat rate fee of ZAR100 or FREE for all orders over ZAR2500.  All parcels are tracked. If you would like to add insurance please contact us Unless otherwise specified, your shipping cost shall be depicted upon checkout prior to payment and order processing. We can only ship to a street address and not to a PO Box number. Should no-one be present at the delivery address to sign receipt of delivery (third attempt) your goods will be returned to the shipping agent’s office, and it is your responsibility to collect them. We cannot be held liable for an incorrect shipping address entered into our system.

Once an order is shipped and the “sale concluded” the order is in the hands of courier service. Unfortunately, we cannot be held responsible for delays in delivery times caused by delays on the side of the courier. 

All orders are tracked and you will be supplied with a waybill number. 

Shipping costs are non refundable.

International Retail Shoppers:

We ship via DHL to-door. Delivery times are 5-10 working days. If there are any delays at customs delivery time can exceed this.

Delivery costs are calculated by weight. Unless otherwise specified, your shipping cost shall be depicted upon checkout prior to payment and order processing. We can only ship to a street address and not to a PO Box number. A telephone contact number needs to be supplied. Should no-one be present at the delivery address to sign receipt of delivery (third attempt) your goods will be returned to the shipping agent’s office, and it is your responsibility to collect them. We cannot be held liable for an incorrect shipping address entered into our system.

Once an order is shipped and the “sale concluded” the order is in the hands of courier service. Unfortunately, we cannot be held responsible for delays in delivery times caused by delays on the side of the courier. 

All orders are insured and tracked and you will be supplied with a waybill number.

Apis Atelier is not responsible for any international customs fees, duties or taxes incurred. 

Shipping costs are non refundable.

 

Wholesale Shop:

We ship globally.

When placing your wholesale order, your shipping options are stated as free, however we will contact you to arrange shipping once your order is complete and we know the final weight of your order. Should you require an idea on shipping fees to your destination prior to placing an order, please mail us at shop@apisatelier.com. Wholesale prices do not include shipping fees.

Should you choose to ship with us, you will be quoted (insurance costs included) and charged for shipping on a separate invoice via email. Delivery costs and times vary and depend upon weight and final shipping destination. 

Your order will be stored at no expense at the Apis Atelier studio for up to 7 calendar days after the invoice for balance of payment has been issued. If payment is not received within 7 calendar days of the final invoice being issued, a daily storage rate of the equivalent of ZAR100 will be charged thereafter for up to a further 23 calendar days. Should any final payment still not be made within this 30 day calendar period Apis Atelier has the right to resell the order and the order deposit will be forfeited. Should you organise your own shipping, this also applies should your order not be collected after 7 - 30 calendar days once notification of order completion has been issued.

Once shipping fees are paid for by you, your order will then be shipped to you and your “shipment concluded”. Goods will only be released for shipment once final payment has been made and payment reflects in our bank account.

We ship during normal working hours Monday to Friday: not on Saturdays and public holidays. We will supply all goods to our delivery company in good order. The onus rests upon them to ensure the goods arrive at your chosen delivery address in the same good order. We can only ship to a street address and not to a PO Box number. Should no-one be present at the delivery address to sign receipt of delivery (third attempt) your goods will be returned to the shipping agent’s office, and it is your responsibility to collect them. We cannot be held liable for an incorrect shipping address entered into our system.

Once an order is shipped and the “sale concluded” the order is in the hands of courier service. Unfortunately, we cannot be held responsible for delays in delivery times caused by delays on the side of the courier. Our standard cancellation policy depicted above applies.
Apis Atelier is not responsible for any international customs fees, duties or taxes incurred.

Shipping & packaging costs are non refundable.

CARE

At Apis, we believe in creating sustainable jewellery that can be worn and treasured for years to come. Our goal is to create long-lasting, timeless pieces that are functional and don't end up in a landfill or discarded after one season. For this reason we do not plate our jewellery in silver or gold because the plating will eventually wear off the base metal, leaving your jewellery looking nothing like how how you purchased it. This means that you can clean your jewellery for years without ever worrying about the surface wearing down.

We love bronze! It has been used to create jewellery since ancient times, is an alloy made of copper and tin and has a beautiful warm golden tone similar to 14K gold. Solid bronze is durable, easy to clean, and will last for decades. Our bronze is of the highest quality and does not contain any nickel, zinc or aluminium, making it hypoallergenic (i.e. relatively unlikely to cause an allergic reaction).

It is important to realise that any metals will naturally tarnish over time with normal daily wear due to oxidization and exposure to alcohol-based perfumes, moisture and skin acidity. Non-plated metals especially have the tendency to naturally take on a patina and age over time. We love this about bronze and feel it gives each piece a unique character. When worn regularly, our bronze pieces usually keep their original, bright colour. However, if a piece remains unworn or your skin is very acidic, it may start to tarnish or turn your skin a little green. We do realise that some people are not happy with this and would prefer their piece to remain bright and shiny. Please don’t worry – All it needs is a simple clean and polish or for you to wear it more often. Go on, give it some love and remember these 5 simple rules:

  • When not worn your jewellery does not not like to get hot and sweaty, so best to store it in a dry place, preferably in its box or a soft bag in an airtight container. 
  • If you wouldn't put it on your skin you shouldn't put it on your jewellery. Avoid chemicals like household cleaners, hairsprays, alcohol-based perfumes and lotion.
  • Your jewels can't swim so it’s advisable to keep them out of the water. This includes the ocean, the shower and hand-washing too. 
  • All you need to get your jewels to shine again is a soft toothbrush with some dishwashing liquid and some love. You could also use a jewellery polishing cloth or a liquid metal polish. Make sure to dry your piece very well afterwards as any moisture will further tarnish it.
  • If your item has tarnished considerably please contact us and we will be happy to polish it and/or tumble it to get it back to its original shiny colour for a small fee. Please note this only applies to items bought within South Africa.