FAQ

Our Precious Metals

Our jewels are made using the highest quality 100% certified recycled fine silver and solid 10k gold and stamped with our signature Apis bee logo ensuring authenticity.

What is fine silver and what does the 999 stamp mean?

Fine silver is pure silver with no other alloys. Fine silver has a millesimal fineness of 999 and contains 99.9% silver, with the balance being trace amounts of impurities. Our fine silver has been work hardened for everyday use.

Return Policy 

As all our jewels are made to order in precious metals that fluctuate daily with the markets, as well as being customized for you, all sales are final and we cannot accommodate returns, exchanges or cancellations on orders. Please read the item descriptions carefully before placing your order and if you have any hesitations about size, please leave a note at checkout or fill out our contact form and we will help you.

We want you to love your new jewels and we stand behind the products we create so if you are not happy with the quality of your order please contact us within 7 days of receiving your package and we will consider resolutions on a case-by-case basis. 

Shipping

We ship worldwide from British Colombia, Canada with Canada Post. All packages are insured and require a signature on delivery. Please provide a physical address only as a PO Box will not be accepted. Once shipped, you will be notified of your tracking number. Shipping delivery times vary from 2 - 10 working days depending on your location and the efficiency of customs.

Duties & Taxes

You will be responsible for any duties or customs taxes charged by the country in which you reside. The value of your item will be stated in an invoice included in the shipping documentation. We do our best to accommodate the description to facilitate lower taxation, but every country varies. Please note that incomplete or incorrect shipping addresses may result in your parcel being returned or abandoned. Any return shipping fees or loss of item is to be covered by the customer if this occurs.

Sustainable Packaging

All our jewels are packed in our beautiful gold-embossed jewellery boxes made from recycled paper and shipped in eco-friendly packaging.

Care

Simply clean your jewels very gently with an old soft toothbrush, some mild soap and rinse under hot water. Dry with a clean soft cloth. Nothing is plated so you can clean your jewels without worrying about the surface wearing down.

For any enquiries please email apisatelier@gmail.com or fill out our contact form.