DELIVERY


  • All orders ship from Cape Town, South Africa and will be processed within 1-4 weeks of purchase.
  • Please note payment must be made before we can begin manufacturing your order. 

  • Please allow for 1-4 weeks manufacturing time, as we make all products to order, plus additional shipping time.

  • All orders are tracked and you will be supplied with a waybill number. 
  • Apis Atelier is not responsible for any international customs fees, duties or taxes incurred. 

  • If your parcel is taking a little longer to get to you than expected, please contact us and we'll try our hardest to track your purchase down. From experience, any late deliveries are usually due to customs delays.

  • We can only ship to a street address and not to a PO Box number. A telephone contact number needs to be supplied. 
  • All Apis Atelier items are packaged in our beautiful gold-embossed jewellery boxes made from recycled paper.

DOMESTIC SHIPPING (South Africa)

  • Hand-to-hand Courier. We use Aramex. Orders are delivered to your door within 1-3 working days depending on your location at a flat rate fee of ZAR100 or FREE for all orders over ZAR2500. All parcels are tracked. If you would like to add insurance please contact us

  • Collect from our Studio. You are more than welcome to collect from our studio in Constantia, Cape Town. If you select this option we will email you to set up an appointment.

INTERNATIONAL SHIPPING 

  • Hand-to-hand Courier. We use DHL or Aramex. Orders are delivered to your door within 5-10 working days depending on your location and the efficiency of customs. Apis Atelier is not responsible for any duties or taxes charged your side. Please contact us if you would like to add insurance. 
  • Zone 1 (Sub Saharan Africa) - ZAR320.00
  • Zone 2 (Europe, UK, Middle East) - ZAR405.00
  • Zone 3 (Canada, Mexico, USA) - ZAR445.00
  • Zone 4 (Rest of World) - ZAR575.00

    WHOLESALE SHIPPING

    • When placing your Wholesale Order, your shipping options are stated as free, however we will contact you to arrange shipping once your order is complete and we know the final weight of your order. Wholesale prices do not include shipping fees. You will be quoted (insurance costs included) and charged for shipping on a separate invoice via email. Delivery costs and times vary and depend upon weight and final shipping destination. If you would like an estimate, please contact us.

    More info in our POLICIES